Rackspace email moved to Microsoft 365, ready for Syntech's own switch-over

A clean move off Rackspace, with Syntech in charge of the switch-over

Syntech's email ran on Rackspace, and the company wanted to move about 220 users to Microsoft 365. Mailbox sizes were uneven: most held 1 to 2 GB, and the largest held about 8 GB. Syntech wanted to keep the switch-over, the Outlook changes and user support in its own hands.

5 steps, from readiness to handover

1. 1

   Readiness

   Checked the account list, the mailbox list and access to every mailbox before any data moved.

2. 2

   Accounts

   Created about 220 Microsoft 365 user accounts in one batch from Syntech's prepared list.

3. 3

   Migration

   Moved email and folders from Rackspace over IMAP in planned batches, and tracked the 8 GB mailbox on its own.

4. 4

   Validation

   Checked every mailbox against the agreed list and worked through the exceptions.

5. 5

   Handover

   Gave Syntech a completion status, so its team could run the cutover, Outlook changes and user support.

Every account in place before switch-over day

Syntech's email and folders moved to Microsoft 365, and its team ran the switch-over with every account already in place. The split of work was agreed up front: we built the accounts and moved the mail, and Syntech handled cutover, Outlook and user support.

• Email and folders moved to Microsoft 365
• About 220 accounts created in one consistent batch
• A clear split of work at cutover
• Scope agreed up front: email and folders in, contacts and calendars out

• Microsoft 365
• Exchange Online
• IMAP migration